Returns and Cancellations
At Tack&Ski, we want you to be delighted with every purchase you make. Accordingly, you may inspect the goods as if you were in one of our stores. However, whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the goods whilst you inspect them or try them on for size (this also includes the packaging where it forms part of the goods, for example, boxed garments and gift items). You must ensure that you return the original undamaged packaging along with the item/s you are unhappy with.
A full refund (less postage and packing) will be provided on any item returned to us unused and undamaged, within 14 days of receiving them (this does not affect your statutory rights). Alternatively the goods may be exchanged.
Refunds or exchanges cannot be made before we receive the returned goods.
Where you have failed to take reasonable care of the goods, Tack&Ski reserves the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss. Please enclose the appropriate return postage and packing fee with goods returned for exchange.
We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.